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Public Folder HelpDesk for Outlook 9.2.5

kalmstrom.nu Outlook Solutions  ❘ Comercial
Última versión
9.2.5

Public Folder HelpDesk for Outlook by kalmstrom.nu Outlook Solutions

Public Folder HelpDesk is a user-friendly software application developed by kalmstrom.nu Outlook Solutions. It seamlessly integrates with Microsoft Outlook to provide an efficient helpdesk solution for businesses of all sizes. Here is an in-depth review of the key features and functionalities offered by Public Folder HelpDesk:

Key Features:

  • Easy Integration: Public Folder HelpDesk integrates seamlessly with Microsoft Outlook, leveraging familiar tools and interfaces for users.
  • Customizable Ticketing System: The software allows users to create and manage support tickets within Outlook, streamlining the helpdesk process.
  • Email to Ticket Conversion: Users can easily convert incoming emails into helpdesk tickets, ensuring that all customer queries are promptly addressed.
  • Knowledge Base Management: Public Folder HelpDesk enables businesses to create and maintain a knowledge base for frequently asked questions and common issues.
  • Auto-Assignment of Tickets: The software automatically assigns tickets to the appropriate personnel based on predefined rules and criteria, improving response times.
  • SLA Tracking: Public Folder HelpDesk allows organizations to track service level agreements (SLAs) and ensure timely resolution of customer issues.

Benefits:

  • Efficiency: By centralizing helpdesk functions within Outlook, Public Folder HelpDesk enhances operational efficiency and productivity.
  • Enhanced Collaboration: The software promotes collaboration among team members through shared access to support tickets and knowledge base articles.
  • Improved Customer Service: With quick ticket resolution and streamlined processes, businesses can provide better customer service and support.
  • Scalability: Public Folder HelpDesk is scalable to meet the evolving needs of growing businesses, ensuring long-term viability.

Public Folder HelpDesk by kalmstrom.nu Outlook Solutions is a comprehensive helpdesk solution that leverages the power of Microsoft Outlook to enhance customer support processes and streamline ticket management. With its user-friendly interface, customizable features, and seamless integration, this software is a valuable asset for businesses looking to optimize their helpdesk operations.

Resumen

Public Folder HelpDesk for Outlook es un software de Comercial en la categoría de Negocios desarrollado por kalmstrom.nu Outlook Solutions.

La última versión de Public Folder HelpDesk for Outlook es 9.2.5, aparecido en 18/02/2008. Inicialmente fue agregado a nuestra base de datos en 27/08/2007.

Public Folder HelpDesk for Outlook se ejecuta en los siguientes sistemas operativos: Windows.

Public Folder HelpDesk for Outlook no ha sido calificada por nuestros usuarios aún.

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